Help centre
How can we help you launch?
Answers about Release Radar, Rival Watch, alerts, plans and your account, ready in seconds.
117 answers and counting · Still stuck? Ask our team
Getting started
Set up your account and your first game in minutes.
8 answers
Release Radar & launch dates
Find the quiet weeks and pick your launch date with confidence.
7 answers
Rivals & Rival Watch
Choose who you are up against and see every move they make.
6 answers
Alerts & briefings
Hear about rival moves by email, Discord or Slack, the way you like.
10 answers
Store check & comparable launches
Tags, prices and launches of games like yours, side by side.
6 answers
Launch advice
Plain-spoken Steam launch know-how, from picking your day to building wishlists.
3 answers
Sales & wishlists
Your real Steam sales and wishlists, next to your rivals.
10 answers
Plans & billing
Plans, payments, refunds and everything in between.
19 answers
Account & security
Sign-in, two-step verification, your email and your data.
14 answers
Privacy & your data
What we keep, who can see it and how to get a copy.
4 answers
Teams
Plan your launch together with your teammates on Studio.
5 answers
Free tools
Nine free tools for your Steam launch, no sign-up needed.
10 answers
Your game & Steam data
Where the numbers come from, your game page and the free Steam data feed.
8 answers
Troubleshooting
Quick fixes when something does not look right.
7 answers
Most asked
How do I add my game?
Paste your Steam store link or app ID when you set up, and we line up your rivals and launch radar for you.
How does the Release Radar find a good launch week?
It rates every week ahead by how many games like yours launch then, how big they are and how firm their dates are.
How do I add or remove a rival?
On the Rivals page, paste a game's Steam link to add it, pick from the suggestions, or click Remove next to a rival.
How do I get alerts when a rival changes something?
Alerts are switched on for every game you add. Fine-tune what you hear about, and how, on the Alerts page.
What is the difference between Free, Indie and Studio?
Free gets you started, Indie ($19/month) is made for one game heading for launch, and Studio ($49/month) is for teams with more on the go.
How can I pay?
Card, PayPal, Apple Pay and Google Pay renew by themselves. Local ways to pay and crypto cover a month or a year ahead, and crypto saves 15%.
Can I get a refund?
Yes. Your first payment for a plan comes with a 14-day money-back guarantee.
I forgot my password. How do I reset it?
Click "Forgot it?" on the sign-in page and we email you a link to choose a new password.
Still need a hand?
Our team reads every message and loves a good launch question. Tell us what's going on and we'll help you sort it out.