Steam Scream V is on until Nov 2. Spooky games crowd the store this week, so the quieter weeks after it are worth a look.

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Plans & billing

My payment did not go through. What now?

Your plan stays as it was when a payment fails. Try again from the billing page, with another card or another way to pay.

No harm done: when a payment does not go through, your plan stays as it was and you can simply try again.

At checkout (card, wallets and local ways to pay):

  • Try again from the billing page. If your bank declined it, approving the payment in your banking app or choosing another card usually solves it.
  • Some bank payments are confirmed a little later. If one of those fails afterwards, we email you.

Renewals (card, PayPal, Apple Pay, Google Pay): if a renewal fails, the billing page tells you your last payment did not go through. Click Update payment method to keep your plan.

Crypto: see something went wrong with my crypto payment.

Your email address needs to be confirmed before you can pay.

Tip: Payments on the billing page lists every attempt with its status, so you can see straight away whether one went through.

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