Steam Scream V is on until Nov 2. Spooky games crowd the store this week, so the quieter weeks after it are worth a look.

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Plans & billing

I paid, but my plan has not changed. What should I do?

Most payments apply right away. Bank and crypto payments can take a little while to confirm. Check Payments on the billing page.

Most payments switch your plan on the moment you are back from checkout. If yours has not, open the billing page and look at Payments:

  • Paid: reload the page. Your plan is active.
  • Confirming: your bank or the crypto network is still confirming the payment. Your plan switches on by itself as soon as it is through, and we email you a confirmation.
  • Not paid: the checkout was left before paying. If you did pay, click Check status next to it, or start a new checkout.

On a team? While you work on the team's games, the app shows the team owner's plan. Switch to your own games under Team to see yours.

Signed in to the right account? A payment belongs to the account you were signed in to at checkout.

Tip: still not active later that day, or charged twice? Contact us from the email on your account with the date, amount and how you paid. We always refund a double charge.

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