Most sign-in trouble comes down to one of these:
- "Wrong email or password." Use the address you signed up with. Forgot the password? Reset it in a minute.
- You signed up with Steam. Choose Sign in with Steam instead. Your account only has a password if you set one.
- "Too many sign-in attempts." To keep your account safe, we pause sign-ins after several misses. Wait a few minutes and try again.
- "Please complete the check below the form." Our quick security check did not finish. See what to do when the check does not load.
- Your two-step code is refused. Use the newest code from your app, and make sure your phone sets its clock automatically. Lost the phone? Use a recovery code.
- "This account is suspended." See why an account is suspended.
Tip: still stuck? Contact us from the email on your account and tell us which message you see.