Steam Scream V is on until Nov 2. Spooky games crowd the store this week, so the quieter weeks after it are worth a look.

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Account & security

I can't sign in. What should I check?

Use the email you signed up with, reset your password if needed, finish the security check and enter the newest code from your authenticator app.

Most sign-in trouble comes down to one of these:

  • "Wrong email or password." Use the address you signed up with. Forgot the password? Reset it in a minute.
  • You signed up with Steam. Choose Sign in with Steam instead. Your account only has a password if you set one.
  • "Too many sign-in attempts." To keep your account safe, we pause sign-ins after several misses. Wait a few minutes and try again.
  • "Please complete the check below the form." Our quick security check did not finish. See what to do when the check does not load.
  • Your two-step code is refused. Use the newest code from your app, and make sure your phone sets its clock automatically. Lost the phone? Use a recovery code.
  • "This account is suspended." See why an account is suspended.

Tip: still stuck? Contact us from the email on your account and tell us which message you see.

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